gyumin Platform Privacy Notice

This page describes what we collect when you use gyumin and how we keep that data protected. We at gyumin collect personal information only to operate our platform, process your deposits and withdrawals, and comply with applicable law. We do not sell your data to third parties and we do not use it for purposes beyond what we describe here.

When you open an account on gyumin, you provide your email address, a username, and verification documents. When you deposit via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your payment processor collects payment details on their own systems. We receive only confirmation that the deposit succeeded. Our servers log your account activity—bets placed, games played, withdrawals requested—and this data remains in our database for regulatory purposes.

Our privacy policy applies to all users of gyumin, whether you access the platform from Jakarta, Surabaya, Bandung, Medan, or elsewhere. We undertake to be transparent about what we collect, who we share it with, and how long we keep it. If you have questions about your data, you may contact our support team and we will respond within five business days.

What Data We Collect on gyumin

We at gyumin collect information in three categories: account data, transaction data, and activity data. Your account data includes your email address, username, date of birth, government-issued ID number, and proof of address. This information is required to open an account and verify your identity.

Your transaction data includes every deposit and withdrawal you make on gyumin. When you deposit via QRIS, we record the timestamp, amount, and confirmation code. When you deposit via e-wallet—e-wallet, mobile banking, local payment, online payment, or e-wallet—your payment processor handles the payment details, and we record only that the deposit was credited. When you use a bank virtual account (mobile banking, local payment, online payment, or e-wallet), we record the transfer amount and timestamp; your bank holds the actual payment details.

Your activity data includes bets you place on Liga 1 matches, Piala AFF tournaments, Champions League fixtures, and all other markets on gyumin. We record the bet amount, odds, outcome, and settlement. We also log your use of live-dealer tables, slot games, and any other service on our platform. This data helps us detect fraud, resolve disputes, and maintain fair play.

How We Use Your Data on gyumin

We use your account data to verify your identity, prevent fraud, and comply with anti-money-laundering regulations. We use your transaction data to process deposits and withdrawals, reconcile your account balance, and detect unusual activity. We use your activity data to settle bets fairly, investigate disputes, and maintain our games' integrity.

Account verification

We require ID and proof of address to confirm you are who you claim to be and to meet legal obligations.

Payment processing

We share your deposit and withdrawal requests with our payment partners (mobile banking, local payment, online payment, etc.) so they can process the transaction.

Fraud prevention

We analyze your activity to detect unusual patterns—multiple failed logins, rapid deposits and withdrawals, or bets that appear to manipulate odds.

Dispute resolution

If you challenge a bet settlement or claim a payment issue, we review your account history to investigate and respond fairly.

Legal compliance

We may disclose your data to regulators or law enforcement if required by court order or applicable law in your jurisdiction.

How We Protect and Share Your Data on gyumin

We at gyumin keep your data on encrypted servers located outside Indonesia. Our infrastructure uses industry-standard encryption and access controls. We do not store your payment details (credit card numbers, bank account details, e-wallet passwords); our payment partners handle these and we receive only confirmation of successful transactions.

We share your data only with the parties required to operate gyumin. Your payment processor (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet) receives your transaction information to process deposits and withdrawals. Our support team accesses your account data to help resolve your questions. Our analytics partner may process anonymized activity data to help us improve our platform, but never your personal identifiers.

We do not sell your data to marketing companies, data brokers, or any third party outside our operational partners. We do not rent your email address or use it to send unsolicited marketing. We may send you transactional emails—deposit confirmation, withdrawal notification, account alerts—but you will not receive promotional emails unless you opt in.

Your Rights on gyumin and Data Retention

You have the right to request a copy of all personal data we hold about you. You have the right to correct inaccurate information in your account. You have the right to request deletion of your data, though we may retain certain information for regulatory or fraud-prevention purposes.

We retain your account data for as long as your account is active. After you close your account, we keep transaction records for seven years to comply with anti-money-laundering law and to resolve disputes that may arise. We retain activity logs (bets, games played) for one year after account closure. If you request data deletion before this period ends, we will explain which data must be retained and why.

Our servers may sit outside your jurisdiction, and your data may be processed in countries with different privacy laws. By using gyumin, you consent to this international transfer. If local law does not permit such transfer, our services may not be available to you in your jurisdiction. Our services are available only where local law permits.

Contact and Changes to Our Privacy Policy

If you have questions about what data we collect, how we use it, or how to request access or deletion, contact our support team. We respond to privacy inquiries within five business days. You may also submit a formal data access request and we will compile your information within two weeks.

We may update this privacy policy from time to time. Changes will be posted on this page with a new date. If changes significantly affect how we use your data, we will notify you by email and ask you to confirm acceptance. If you do not accept changes, you may request closure of your account and we will return any balance to your designated payment method.